![]() ![]() Recently, the CDC updated its definition of “close contact” to the following. We do not endorse non-Cleveland Clinic products or services. Advertising on our site helps support our mission. If the Rail Ombudsman decides they’ve done something wrong, the train company has to put it right.Cleveland Clinic is a non-profit academic medical center. If they can’t help with your issue, they’ll put you in touch with another organisation which can help. You can take your complaint further if you’re not happy with the response from your train company.Ĭontact the Rail Ombudsman - they can investigate complaints about most train companies. You don’t have to accept them - if you want a cash refund, you can insist on it. You should get a refund within a month.Ī lot of companies offer vouchers to use on future train journeys. It’s a good idea to make copies of them in case your letter goes missing - a digital photograph or scan will do. You’ll need to give details of your journey, and send your original tickets. You can write them a letter if you’d prefer. You’ll probably need to upload a picture of your ticket. ![]() You can claim compensation by visiting the train company’s website - most have online forms you can use. 50% of your ticket price if you bought a return ticket and were delayed on both journeys for more than an hour.25% of your ticket price if you bought a return ticket.50% of your ticket price if you bought a single ticket.If you arrived at your destination more than an hour late you’ll be entitled to: You won’t get anything if the delay wasn’t the train company’s fault - for example if you were delayed because of bad weather. You can still get compensation under rules called the ‘National Rail Conditions of Carriage’ if the train company doesn't offer Delay Repay, but you won’t get as much. ![]() If your train company doesn't offer ‘Delay Repay’ Check your train company's website to find out if they offer Delay Repay 15. In these cases you're entitled to 25% of your ticket price if you get to your destination between 15 and 29 minutes late. Some train companies have an extra scheme called 'Delay Repay 15'. 15 MINUTES 4 ME FULL
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